Trust & Legal
Data Privacy
Your data stays yoursThis page is a short, plain-English summary of how Yazoh handles data. The full details are in our Privacy Policy. If the two ever differ, the Privacy Policy applies.
What Yazoh does with your store data
- Reads your products, customers, orders and inventory from the store you connect.
- Calculates your Store Health score, finds risks and creates insights.
- Answers your questions through Owner AI, and, if you turn it on, helps your shoppers through Customer AI.
What Yazoh does not do
- It does not change your prices, stock levels or order statuses.
- It does not let any other customer see your data, and it does not let you see theirs.
- It does not sell your data or share it with advertisers.
- It does not use your data to train AI models that are shared with other customers.
What data we collect
| Type | Examples | Why we need it |
|---|---|---|
| Account data | Name, work email, company, password (stored securely) | To create and secure your account |
| Store data | Products, orders, inventory, customer records from your store | To produce your scores, insights and answers |
| Chat data | Your questions to Owner AI, and shopper questions if Customer AI is on | To answer them and improve reliability |
| Billing data | Plan, invoices, payment status (card details are handled by our payment provider) | To charge for the service |
| Usage data | Pages used, errors, device and browser type | To keep Yazoh working and secure |
Customer data in your store
Your store holds personal data about your own customers. We process it only to give you the service. You stay responsible for having the right to connect your store and for telling your customers how their data is used. Our Privacy Policy explains our role in more detail.
AI and privacy
- To answer a question, the relevant data is sent to our third-party AI model provider(s), which may process it in countries other than your own.
- We send only what is needed for the question.
- Please do not type passwords, card numbers or other secrets into the chat.
How long we keep it
- While your account is active, we keep your synced store data so Yazoh can work.
- After you disconnect a store or cancel your account, we delete synced store data within 30 days.
- We keep some records, such as invoices, for as long as the law requires.
Your choices
- Disconnect your store at any time.
- Ask for a copy of your data, a correction, or deletion by writing to support@yazoh.io. We will reply within 30 days.
- Turn off optional features such as Customer AI in your settings.
- Choose your cookie settings with the cookie banner. See our Cookie Policy.
Learn more
- Security & Trust
- Cookie Policy
- Terms & Conditions
Important notice
Yazoh's insights are for information only. They are not financial, legal or professional advice. Results depend on the quality of your store data, third-party platforms and other factors. Please review recommendations before you act on them.