Acceptable Use Policy
Effective date: 24 October 2026.
This policy sets the rules for using Yazoh (yazoh.io) and our add-ons and plugins. It is part of our Terms & Conditions. Its aim is to keep Yazoh safe, fair and reliable for every customer.
- Connect stores you own or have clear permission to connect.
- Use Yazoh's insights, scores and AI answers for your own business.
- Share access with your own team members, within your plan.
- Use Yazoh for anything illegal, fraudulent or misleading.
- Connect a store, or process customer data, that you do not have the right to use.
- Infringe other people's intellectual property or privacy.
- Try to access another customer's data, accounts or systems.
- Probe, scan or test our systems for weaknesses without our written permission. If you find a vulnerability, report it to support@yazoh.io.
- Upload or spread malware, or interfere with how the Service works.
- Overload the Service, or avoid or tamper with limits, credits, trials or billing (for example by creating many accounts to get repeated free trials).
- Share your login details, or let people outside your business use your account.
- Scrape, bulk-extract or copy the Service's content, scores or models, or use them to build a competing product.
- Reverse engineer, decompile or copy our software, except where the law allows.
- Resell, white-label or offer Yazoh to others without our written agreement.
- Try to trick the AI to reveal other customers' data, system instructions or hidden information, or to bypass safeguards.
- Enter passwords, payment card numbers or other secrets into the chat.
- Use AI output to make solely automated decisions that significantly affect people, such as credit, hiring or legal decisions, without human review.
- Use the AI to create harmful, hateful, abusive or deceptive content, or to harass anyone.
- Present AI output as professional advice or as guaranteed fact.
- Tell your shoppers they are talking to an AI, where the law requires it.
- Do not use it to mislead shoppers, collect data they have not agreed to share, or give medical, legal or financial advice.
Plans include limits on stores, products, orders, AI requests and history. Please use Yazoh in line with your plan. If you regularly need more, contact us about a higher plan.
If you see misuse, or think your account has been misused, write to support@yazoh.io or, for security issues, support@yazoh.io.
Depending on how serious it is, we may warn you, limit features, suspend your account or end it, with or without notice where there is a risk to others or a legal duty. We may report illegal activity to the authorities. We may remove data or connections that break this policy. No refund is due where we act because of a breach, unless the law says otherwise.
We may update this policy and will post the new date at the top. Continuing to use Yazoh means you accept the update.
Questions: support@yazoh.io.